This course covers configuration, administration, and use of System Center Service Manager. We’ll also cover the basics around Cireson apps with regards to reporting, security, and interaction with other System Center components including:
• Service Manager Connectors and Configuration Items • Best practices for Management Packs, Lists, Views, and Templates • Work Items such as Incidents and Service Requests • Managing Subscriptions and Notifications • Troubleshooting issues in Service Manager • Building and maintaining a Service Catalog • Class Extension best practices • Reporting
