Cireson Service Manager Portal

This course covers configuration, administration, and use of the Cireson Service Manager Portal. This covers all portal-related apps, such as the Self-Service Portal, Analyst Portal, Dashboard Designer, and Knowledge Base. Topics include:

• Portal installation, configuration, and navigation
• Self-Service catalog and Advanced Request Offerings
• Analyst Portal overview and usage
• Configuration Management Portal overview and usage
• Analytics and reporting
• Customization

Estimated Time: 1 Hour 45 Minutes

 

Service Manager Portal

FREE
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Welcome to Cireson Service Manager Portal

Course Overview
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Portal Introduction

Section Overview
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What is it?
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Access
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Layout
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Review and Quiz
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Components, Installation and Upgrade

Section Overview
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Components
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Requirements
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Install
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Upgrade
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Review and Quiz
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Navigation

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Overview of Views
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Navigation Settings
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Creating Custom Views
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Review and Quiz
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Self Service Portal

Section Overview
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Navigation and Functionality
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Managing Work Items
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Knowledge Base
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Survey App
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Review and Quiz
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Advanced Request Offerings

Section Overview
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Introduction to ARO
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Advanced Features
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Review and Quiz
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Analyst Portal

Section Overview
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Navigation and Functionality
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Managing Work Items
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Review and Quiz
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Configuration Management Portal

Section Overview
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Cireson Asset Management Items
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Other Configuration Items
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Review and Quiz
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Administration

Section Overview
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Announcements
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Knowledge Base
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Admin Settings
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Localizations
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Review and Quiz
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Analytics

Section Overview
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Components
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Custom Pages Overview
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Widgets
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Review and Quiz
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Customization

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Styling
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Custom Forms
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Customization with JavaScript
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Review and Quiz
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