Cireson Service Manager Portal

This course covers configuration, administration, and use of the Cireson Service Manager Portal. This covers all portal-related apps, such as the Self-Service Portal, Analyst Portal, Dashboard Designer, and Knowledge Base. Topics include:

• Portal installation, configuration, and navigation
• Self-Service catalog and Advanced Request Offerings
• Analyst Portal overview and usage
• Configuration Management Portal overview and usage
• Analytics and reporting
• Customization

Estimated Time: 1 Hour 45 Minutes

 

Service Manager Portal

FREE
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Welcome to Cireson Service Manager Portal

Course Overview
Lesson 1 of 1 within section Welcome to Cireson Service Manager Portal. You must enroll in this course to access course content.

Portal Introduction

Section Overview
Lesson 1 of 5 within section Portal Introduction. You must enroll in this course to access course content.
What is it?
Lesson 2 of 5 within section Portal Introduction. You must enroll in this course to access course content.
Access
Lesson 3 of 5 within section Portal Introduction. You must enroll in this course to access course content.
Layout
Lesson 4 of 5 within section Portal Introduction. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Portal Introduction. You must enroll in this course to access course content.
Has Quiz

Components, Installation and Upgrade

Section Overview
Lesson 1 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Components
Lesson 2 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Requirements
Lesson 3 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Install
Lesson 4 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Upgrade
Lesson 5 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Components, Installation and Upgrade. You must enroll in this course to access course content.
Has Quiz

Navigation

Section Overview
Lesson 1 of 5 within section Navigation. You must enroll in this course to access course content.
Overview of Views
Lesson 2 of 5 within section Navigation. You must enroll in this course to access course content.
Navigation Settings
Lesson 3 of 5 within section Navigation. You must enroll in this course to access course content.
Creating Custom Views
Lesson 4 of 5 within section Navigation. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Navigation. You must enroll in this course to access course content.
Has Quiz

Self Service Portal

Section Overview
Lesson 1 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Navigation and Functionality
Lesson 2 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Managing Work Items
Lesson 3 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Knowledge Base
Lesson 4 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Survey App
Lesson 5 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Self Service Portal. You must enroll in this course to access course content.
Has Quiz

Advanced Request Offerings

Section Overview
Lesson 1 of 4 within section Advanced Request Offerings. You must enroll in this course to access course content.
Introduction to ARO
Lesson 2 of 4 within section Advanced Request Offerings. You must enroll in this course to access course content.
Advanced Features
Lesson 3 of 4 within section Advanced Request Offerings. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Advanced Request Offerings. You must enroll in this course to access course content.
Has Quiz

Analyst Portal

Section Overview
Lesson 1 of 4 within section Analyst Portal. You must enroll in this course to access course content.
Navigation and Functionality
Lesson 2 of 4 within section Analyst Portal. You must enroll in this course to access course content.
Managing Work Items
Lesson 3 of 4 within section Analyst Portal. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Analyst Portal. You must enroll in this course to access course content.
Has Quiz

Configuration Management Portal

Section Overview
Lesson 1 of 4 within section Configuration Management Portal. You must enroll in this course to access course content.
Cireson Asset Management Items
Lesson 2 of 4 within section Configuration Management Portal. You must enroll in this course to access course content.
Other Configuration Items
Lesson 3 of 4 within section Configuration Management Portal. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Configuration Management Portal. You must enroll in this course to access course content.
Has Quiz

Administration

Section Overview
Lesson 1 of 6 within section Administration. You must enroll in this course to access course content.
Announcements
Lesson 2 of 6 within section Administration. You must enroll in this course to access course content.
Knowledge Base
Lesson 3 of 6 within section Administration. You must enroll in this course to access course content.
Admin Settings
Lesson 4 of 6 within section Administration. You must enroll in this course to access course content.
Localizations
Lesson 5 of 6 within section Administration. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Administration. You must enroll in this course to access course content.
Has Quiz

Analytics

Section Overview
Lesson 1 of 5 within section Analytics. You must enroll in this course to access course content.
Components
Lesson 2 of 5 within section Analytics. You must enroll in this course to access course content.
Custom Pages Overview
Lesson 3 of 5 within section Analytics. You must enroll in this course to access course content.
Widgets
Lesson 4 of 5 within section Analytics. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Analytics. You must enroll in this course to access course content.
Has Quiz

Customization

Section Overview
Lesson 1 of 5 within section Customization. You must enroll in this course to access course content.
Styling
Lesson 2 of 5 within section Customization. You must enroll in this course to access course content.
Custom Forms
Lesson 3 of 5 within section Customization. You must enroll in this course to access course content.
Customization with JavaScript
Lesson 4 of 5 within section Customization. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Customization. You must enroll in this course to access course content.
Has Quiz
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