Service Manager Master Class

This course offers a deep dive into advanced System Center Service Manager (SCSM) and Cireson Service Manager Portal concepts. This is advanced course that requires working knowledge of SCSM and Cireson products. Topics include:

• Databases, Services, and Architecture
• Portal Customizations, including Forms, Styling, and Tasks
• Type Projections
• Reporting
• API Calls
• Creating and Editing Custom Pages

Estimated Time: 5 Hours

 

Cireson Master Class

FREE
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Course Overview

Course Overview
Lesson 1 of 1 within section Course Overview. You must enroll in this course to access course content.

Databases, Services and Architecture

Section Overview
Lesson 1 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Databases and Caching
Lesson 2 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Advanced Architecture Part 1
Lesson 3 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Advanced Architecture Part 2
Lesson 4 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
CustomSpace
Lesson 5 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Troubleshooting
Lesson 6 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Review and Quiz
Lesson 7 of 7 within section Databases, Services and Architecture. You must enroll in this course to access course content.
Has Quiz

Portal Customization – Forms

Section Overview
Lesson 1 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
How Form Customization Works
Lesson 2 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
Customizing a Form
Lesson 3 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
Adding Properties
Lesson 4 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
Group Form Settings
Lesson 5 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Portal Customization – Forms. You must enroll in this course to access course content.
Has Quiz

Type Projections

Section Overview
Lesson 1 of 9 within section Type Projections. You must enroll in this course to access course content.
Intro to Type Projections
Lesson 2 of 9 within section Type Projections. You must enroll in this course to access course content.
Type Projections in the SCSM console
Lesson 3 of 9 within section Type Projections. You must enroll in this course to access course content.
Type Projections in Portal Forms
Lesson 4 of 9 within section Type Projections. You must enroll in this course to access course content.
Finding a Using Type Projections
Lesson 5 of 9 within section Type Projections. You must enroll in this course to access course content.
Custom Relationships – Part 1
Lesson 6 of 9 within section Type Projections. You must enroll in this course to access course content.
Custom Relationships – Part 2
Lesson 7 of 9 within section Type Projections. You must enroll in this course to access course content.
Adding Relationships to Portal Forms
Lesson 8 of 9 within section Type Projections. You must enroll in this course to access course content.
Review and Quiz
Lesson 9 of 9 within section Type Projections. You must enroll in this course to access course content.
Has Quiz

Reporting

Section Overview
Lesson 1 of 7 within section Reporting. You must enroll in this course to access course content.
Reporting Solutions
Lesson 2 of 7 within section Reporting. You must enroll in this course to access course content.
Intro to Cireson Analytics
Lesson 3 of 7 within section Reporting. You must enroll in this course to access course content.
Widgets
Lesson 4 of 7 within section Reporting. You must enroll in this course to access course content.
Tokens
Lesson 5 of 7 within section Reporting. You must enroll in this course to access course content.
Custom Data Sources
Lesson 6 of 7 within section Reporting. You must enroll in this course to access course content.
Review and Quiz
Lesson 7 of 7 within section Reporting. You must enroll in this course to access course content.
Has Quiz

Portal Customization – Styling

Section Overview
Lesson 1 of 5 within section Portal Customization – Styling. You must enroll in this course to access course content.
CSS Overrides
Lesson 2 of 5 within section Portal Customization – Styling. You must enroll in this course to access course content.
Finding Elements
Lesson 3 of 5 within section Portal Customization – Styling. You must enroll in this course to access course content.
Overriding Styles
Lesson 4 of 5 within section Portal Customization – Styling. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Portal Customization – Styling. You must enroll in this course to access course content.
Has Quiz

Portal Customization – Tasks

Section Overview
Lesson 1 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Renaming Form Tasks
Lesson 2 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Custom Form Tasks
Lesson 3 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
viewModel
Lesson 4 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Session
Lesson 5 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Set
Lesson 6 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Automatic Tasks
Lesson 7 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Review and Quiz
Lesson 8 of 8 within section Portal Customization – Tasks. You must enroll in this course to access course content.
Has Quiz

Portal Customization – Editing Pages

Section Overview
Lesson 1 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Introduction to Additional Libraries
Lesson 2 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Editing Existing Pages
Lesson 3 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
SetTimeOut
Lesson 4 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Mutation Observer
Lesson 5 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Ajax Complete
Lesson 6 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Loading JavaScript Files
Lesson 7 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Review and Quiz
Lesson 8 of 8 within section Portal Customization – Editing Pages. You must enroll in this course to access course content.
Has Quiz

Portal Customization – Custom Pages

Section Overview
Lesson 1 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Introduction to Custom Pages
Lesson 2 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Custom Pages via Portal
Lesson 3 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Custom Pages via CustomSpace
Lesson 4 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Custom pages via SQL
Lesson 5 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Portal Customization – Custom Pages. You must enroll in this course to access course content.
Has Quiz

Portal Customization – API

Section Overview
Lesson 1 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Introduction to APIs
Lesson 2 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Cireson Portal API
Lesson 3 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Dashboard API
Lesson 4 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Platform APIs
Lesson 5 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Portal Customization – API. You must enroll in this course to access course content.
Has Quiz
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