Service Manager and Cireson

This course covers configuration, administration, and use of System Center Service Manager. We’ll also cover the basics around Cireson’s Service Manager Portal apps with regards to reporting, security, and interaction with other System Center components including:

• Service Manager Connectors and Configuration Items
• Best practices for Management Packs, Lists, Views, and Templates
• Work Items such as Incidents and Service Requests
• Managing Subscriptions and Notifications
• Troubleshooting issues in Service Manager
• Building and maintaining a Service Catalog
• Class Extension best practices
• Reporting

Estimated Time: 4 Hours 20 Minutes

 

Free SCSM Training

FREE
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Welcome to Service Manager and Cireson

Course Overview
Lesson 1 of 1 within section Welcome to Service Manager and Cireson. You must enroll in this course to access course content.

Service Manager Basics

Section Overview
Lesson 1 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Brief History of SCSM
Lesson 2 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Terminology and Console Overview
Lesson 3 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
SCSM as a CMDB
Lesson 4 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Infrastructure
Lesson 5 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Cireson Components
Lesson 6 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Administration in the Console
Lesson 7 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Review and Quiz
Lesson 8 of 8 within section Service Manager Basics. You must enroll in this course to access course content.
Has Quiz

Connectors

Section Overview
Lesson 1 of 6 within section Connectors. You must enroll in this course to access course content.
Active Directory Connector
Lesson 2 of 6 within section Connectors. You must enroll in this course to access course content.
Configuration Manager Connector
Lesson 3 of 6 within section Connectors. You must enroll in this course to access course content.
Other Connectors
Lesson 4 of 6 within section Connectors. You must enroll in this course to access course content.
Updating Connectors
Lesson 5 of 6 within section Connectors. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Connectors. You must enroll in this course to access course content.
Has Quiz

Configuration Items

Section Overview
Lesson 1 of 6 within section Configuration Items. You must enroll in this course to access course content.
Users and Groups
Lesson 2 of 6 within section Configuration Items. You must enroll in this course to access course content.
Computers
Lesson 3 of 6 within section Configuration Items. You must enroll in this course to access course content.
Other Configuration Items
Lesson 4 of 6 within section Configuration Items. You must enroll in this course to access course content.
Business Services
Lesson 5 of 6 within section Configuration Items. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Configuration Items. You must enroll in this course to access course content.
Has Quiz

Work Items

Section Overview
Lesson 1 of 8 within section Work Items. You must enroll in this course to access course content.
Incident
Lesson 2 of 8 within section Work Items. You must enroll in this course to access course content.
Problem
Lesson 3 of 8 within section Work Items. You must enroll in this course to access course content.
Service Request
Lesson 4 of 8 within section Work Items. You must enroll in this course to access course content.
Change Request
Lesson 5 of 8 within section Work Items. You must enroll in this course to access course content.
Release Record
Lesson 6 of 8 within section Work Items. You must enroll in this course to access course content.
Work Items in the Console
Lesson 7 of 8 within section Work Items. You must enroll in this course to access course content.
Review and Quiz
Lesson 8 of 8 within section Work Items. You must enroll in this course to access course content.
Has Quiz

Cireson Portal

Section Overview
Lesson 1 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Getting Started
Lesson 2 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Administration
Lesson 3 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Work Items
Lesson 4 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Configuration Items
Lesson 5 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Other Features
Lesson 6 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Review and Quiz
Lesson 7 of 7 within section Cireson Portal. You must enroll in this course to access course content.
Has Quiz

Management Packs

Section Overview
Lesson 1 of 7 within section Management Packs. You must enroll in this course to access course content.
Management Pack Creation
Lesson 2 of 7 within section Management Packs. You must enroll in this course to access course content.
Naming Convention
Lesson 3 of 7 within section Management Packs. You must enroll in this course to access course content.
Dependencies
Lesson 4 of 7 within section Management Packs. You must enroll in this course to access course content.
Updating and Deleting
Lesson 5 of 7 within section Management Packs. You must enroll in this course to access course content.
Data Warehouse Considerations
Lesson 6 of 7 within section Management Packs. You must enroll in this course to access course content.
Review and Quiz
Lesson 7 of 7 within section Management Packs. You must enroll in this course to access course content.
Has Quiz

Lists

Section Overview
Lesson 1 of 5 within section Lists. You must enroll in this course to access course content.
Creation of Enum Lists
Lesson 2 of 5 within section Lists. You must enroll in this course to access course content.
Renaming and Deleting
Lesson 3 of 5 within section Lists. You must enroll in this course to access course content.
Out of Box Values
Lesson 4 of 5 within section Lists. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Lists. You must enroll in this course to access course content.
Has Quiz

Views

Section Overview
Lesson 1 of 4 within section Views. You must enroll in this course to access course content.
View Building Tools
Lesson 2 of 4 within section Views. You must enroll in this course to access course content.
Creating a View
Lesson 3 of 4 within section Views. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Views. You must enroll in this course to access course content.
Has Quiz

Permissions and Security

Section Overview
Lesson 1 of 4 within section Permissions and Security. You must enroll in this course to access course content.
User Roles
Lesson 2 of 4 within section Permissions and Security. You must enroll in this course to access course content.
Portal Permissions
Lesson 3 of 4 within section Permissions and Security. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Permissions and Security. You must enroll in this course to access course content.
Has Quiz

Notifications

Section Overview
Lesson 1 of 6 within section Notifications. You must enroll in this course to access course content.
Templates
Lesson 2 of 6 within section Notifications. You must enroll in this course to access course content.
Subscriptions
Lesson 3 of 6 within section Notifications. You must enroll in this course to access course content.
Notify Analyst App
Lesson 4 of 6 within section Notifications. You must enroll in this course to access course content.
Troubleshooting
Lesson 5 of 6 within section Notifications. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Notifications. You must enroll in this course to access course content.
Has Quiz

Troubleshooting

Section Overview
Lesson 1 of 5 within section Troubleshooting. You must enroll in this course to access course content.
Core Components
Lesson 2 of 5 within section Troubleshooting. You must enroll in this course to access course content.
Workflow Service
Lesson 3 of 5 within section Troubleshooting. You must enroll in this course to access course content.
Logs
Lesson 4 of 5 within section Troubleshooting. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Troubleshooting. You must enroll in this course to access course content.
Has Quiz

Building and Maintaining a Service Catalog

Section Overview
Lesson 1 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Portal Home Pages
Lesson 2 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Request Offerings
Lesson 3 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Service Offerings
Lesson 4 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Catalog Item Groups
Lesson 5 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Review and Quiz
Lesson 6 of 6 within section Building and Maintaining a Service Catalog. You must enroll in this course to access course content.
Has Quiz

Extensibility

Section Overview
Lesson 1 of 5 within section Extensibility. You must enroll in this course to access course content.
Class Extension Considerations
Lesson 2 of 5 within section Extensibility. You must enroll in this course to access course content.
Class Extension Walk-through
Lesson 3 of 5 within section Extensibility. You must enroll in this course to access course content.
Extending the Portal
Lesson 4 of 5 within section Extensibility. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Extensibility. You must enroll in this course to access course content.
Has Quiz

Reporting

Section Overview
Lesson 1 of 5 within section Reporting. You must enroll in this course to access course content.
Data Warehouse Reports
Lesson 2 of 5 within section Reporting. You must enroll in this course to access course content.
Cireson Analytics
Lesson 3 of 5 within section Reporting. You must enroll in this course to access course content.
Dashboard Designer
Lesson 4 of 5 within section Reporting. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Reporting. You must enroll in this course to access course content.
Has Quiz
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