Free SCSM Training Courses

Become a "Certified" ITSM Superhero with our Free Microsoft Service Manager Video Training Courses

"This is an amazing course for those starting with SCSM, covering best practices while also touching on more advanced functionality. I'm excited to see Cireson starting a training platform and hope that there are many more courses like this yet to come!"
Gabriel Lences

Knowledge is Power!

Whether you’re new to Microsoft Service Manager or a seasoned expert, we have hours of video training modules to help you expand your skills and become an ITSM superhero.

This free SCSM course covers configuration, administration, and use of System Center Service Manager. We’ll also cover the basics around Cireson apps, with regards to reporting, security, and interaction with other System Center components.

Free Service Manager Training Overview

Welcome to Service Manager and Cireson

Service Manager Basics


Configuration Items

Work Items

Cireson Portal

Management Packs



Permissions and Security



Building and Maintaining a Service Catalog