Getting Started with Cireson Service Management Apps

This course is the starting point for Cireson Service Management apps. We’ll cover installation as well as an overview of all the apps we recommend setting up initially, regardless of what endpoints you are using for SCSM. Topics include:

• Installing Console Apps
• Licensing App
• Notify Analyst and Tier Mappings Apps
• Auto Close App
• PowerShell Activity App
• Lifecycle Management App
• Outlook Console and Ticker App

Estimated Time: 1 Hour 30 Minutes

 

Getting Started

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Welcome to Getting Started with Cireson Service Management Apps

Course Overview
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Installing Console Apps

Section Overview
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Downloading
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App Components
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Upgrading Apps
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Review and Quiz
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Console Licensing App

Section Overview
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Installing
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Auto-Licensing
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Air-Gapped Licensing
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Review and Quiz
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Console Tier Mappings

Section Overview
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Configuration
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Review and Quiz
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Notify Analyst

Section Overview
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Installing
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Action Log Notify
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Analyst Assignment
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Groups and Reviewers
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Reminders
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Review and Quiz
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Auto Close

Section Overview
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Workflows
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Data Retention
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Review and Quiz
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PowerShell Activity

Section Overview
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Installing
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Automation Example
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Review and Quiz
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Lifecycle Management App

Section Overview
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Use Cases
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Settings
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Migration Demo
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Review and Quiz
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Outlook Console

Section Overview
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Installation
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Functionality
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Review and Quiz
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Ticker App

Section Overview
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Installation
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Functionality
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Review and Quiz
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