Getting Started with Cireson Service Management Apps

This course is the starting point for Cireson Service Management apps. We’ll cover installation as well as an overview of all the apps we recommend setting up initially, regardless of what endpoints you are using for SCSM. Topics include:

• Installing Console Apps
• Licensing App
• Notify Analyst and Tier Mappings Apps
• Auto Close App
• PowerShell Activity App
• Lifecycle Management App
• Outlook Console and Ticker App

Estimated Time: 1 Hour 30 Minutes

 

Getting Started

FREE
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Welcome to Getting Started with Cireson Service Management Apps

Course Overview
Lesson 1 of 1 within section Welcome to Getting Started with Cireson Service Management Apps. You must enroll in this course to access course content.

Installing Console Apps

Section Overview
Lesson 1 of 5 within section Installing Console Apps. You must enroll in this course to access course content.
Downloading
Lesson 2 of 5 within section Installing Console Apps. You must enroll in this course to access course content.
App Components
Lesson 3 of 5 within section Installing Console Apps. You must enroll in this course to access course content.
Upgrading Apps
Lesson 4 of 5 within section Installing Console Apps. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Installing Console Apps. You must enroll in this course to access course content.
Has Quiz

Console Licensing App

Section Overview
Lesson 1 of 5 within section Console Licensing App. You must enroll in this course to access course content.
Installing
Lesson 2 of 5 within section Console Licensing App. You must enroll in this course to access course content.
Auto-Licensing
Lesson 3 of 5 within section Console Licensing App. You must enroll in this course to access course content.
Air-Gapped Licensing
Lesson 4 of 5 within section Console Licensing App. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Console Licensing App. You must enroll in this course to access course content.
Has Quiz

Console Tier Mappings

Section Overview
Lesson 1 of 3 within section Console Tier Mappings. You must enroll in this course to access course content.
Configuration
Lesson 2 of 3 within section Console Tier Mappings. You must enroll in this course to access course content.
Review and Quiz
Lesson 3 of 3 within section Console Tier Mappings. You must enroll in this course to access course content.
Has Quiz

Notify Analyst

Section Overview
Lesson 1 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Installing
Lesson 2 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Action Log Notify
Lesson 3 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Analyst Assignment
Lesson 4 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Groups and Reviewers
Lesson 5 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Reminders
Lesson 6 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Review and Quiz
Lesson 7 of 7 within section Notify Analyst. You must enroll in this course to access course content.
Has Quiz

Auto Close

Section Overview
Lesson 1 of 4 within section Auto Close. You must enroll in this course to access course content.
Workflows
Lesson 2 of 4 within section Auto Close. You must enroll in this course to access course content.
Data Retention
Lesson 3 of 4 within section Auto Close. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Auto Close. You must enroll in this course to access course content.
Has Quiz

PowerShell Activity

Section Overview
Lesson 1 of 4 within section PowerShell Activity. You must enroll in this course to access course content.
Installing
Lesson 2 of 4 within section PowerShell Activity. You must enroll in this course to access course content.
Automation Example
Lesson 3 of 4 within section PowerShell Activity. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section PowerShell Activity. You must enroll in this course to access course content.
Has Quiz

Lifecycle Management App

Section Overview
Lesson 1 of 5 within section Lifecycle Management App. You must enroll in this course to access course content.
Use Cases
Lesson 2 of 5 within section Lifecycle Management App. You must enroll in this course to access course content.
Settings
Lesson 3 of 5 within section Lifecycle Management App. You must enroll in this course to access course content.
Migration Demo
Lesson 4 of 5 within section Lifecycle Management App. You must enroll in this course to access course content.
Review and Quiz
Lesson 5 of 5 within section Lifecycle Management App. You must enroll in this course to access course content.
Has Quiz

Outlook Console

Section Overview
Lesson 1 of 4 within section Outlook Console. You must enroll in this course to access course content.
Installation
Lesson 2 of 4 within section Outlook Console. You must enroll in this course to access course content.
Functionality
Lesson 3 of 4 within section Outlook Console. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Outlook Console. You must enroll in this course to access course content.
Has Quiz

Ticker App

Section Overview
Lesson 1 of 4 within section Ticker App. You must enroll in this course to access course content.
Installation
Lesson 2 of 4 within section Ticker App. You must enroll in this course to access course content.
Functionality
Lesson 3 of 4 within section Ticker App. You must enroll in this course to access course content.
Review and Quiz
Lesson 4 of 4 within section Ticker App. You must enroll in this course to access course content.
Has Quiz
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